RETURN AND EXCHANGE POLICY
If you wish to exchange or return an item purchased through our online store, in order to request a refund, you must return the merchandise within 15 days following the date which the item was delivered to your home. You must then fill out our Return or exchange form (in order to avoid any ambiguity) and attach it to or insert it in the item returned. The returned merchandise will have to be in its original state, therefore in perfect condition and unused. Once the merchandise is received, we will immediately refund your account in the amount of the purchase, if you wish, or we will proceed with the requested exchange along with the required adjustments, if the case be. We would like to remind you that we do not refund shipping and handling fees, with the exception of an item that was damaged before it was received or if we are responsible for a delivery sent to you by mistake.
Please send the merchandise along with the form to the following address :
J.P. Grimard Inc.
177, Beaubien Street East
Montreal, Quebec H2S 1R3
Use of this Website is subject to the terms and conditions below, which may be modified at any time, and which constitute a contract between the user of the Website and J. P. GRIMARD MANUFACTURIER DE VALISES INC. (hereinafter referred to as GRIMARD).
By using this Website for the consultation and/or purchase of merchandise, you recognize that you have read, understood and agree to be bound, without reservation, by the stipulations set out herein. If you do not agree to these terms and conditions or require additional information, please do not use the Website before having communicated with GRIMARD and having obtained the information and/or explanations you need to understand and agree to them.
TERMS AND CONDITIONS
- Use of Website
Information contained on this Website is provided to accommodate clients of GRIMARD and implies no guarantee, implicit or explicit. Except as may be provided under applicable law, GRIMARD will not be held responsible for any direct or indirect damages, nor any loss of profit, data or other assets, or any inconvenience, arising out of the use of information contained on this Website. GRIMARD certifies, however, taking all reasonable measures at its disposal to assure that information available on the Website is accurate and reliable.
GRIMARD conducts its business legally in the city of Montreal , in the province of Quebec , in Canada , and offers no warranty regarding the reliability of the Website, the information contained therein and its use outside this jurisdiction, in other cities or in other countries.
Access and/or use of the Website in territories or countries where such access or use is not permitted is prohibited and considered carried out without the consent of GRIMARD.
Any claim regarding the Website and/or its content or that result from its use is governed by the laws applicable to the province of Quebec , and any legal proceedings related to the Website must, if necessary, be brought in a court of competent jurisdiction of the said province, in the judicial district of Montreal.
Copyright, names, trademarks, ownership and permitted use of the website
It is strictly prohibited to copy, transcribe, reproduce, distribute, transmit, translate or download, in part or in full, in any form and by any means, the content of this Website (including page headers, custom graphics, scripts and presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, images, designs, applications, data, and other elements available on or through the Website) without prior written authorization from GRIMARD.
Furthermore, the names and trademarks used to identify products, accessories and merchandise described on this Website do not necessarily belong to GRIMARD and may be subject to different name protection, trademarks, patents, copyrights and/or other applicable systems of protection. Their reproduction or use should therefore be previously authorized by the holders of such rights.
- Conditions of sale
The prices indicated on this Website are calculated in Canadian dollars and subject to applicable sales taxes. Transportation and delivery charges, as well as applicable duties and export fees, if any, are not included and are also subject to applicable taxes, according to the region concerned.
No delivery shall be made prior to the full payment of the price of the product, including fees and taxes.
GRIMARD reserves the right to modify the prices of products offered on the Website at any time and without prior notice.
In the event of a pricing error on its Website, GRIMARD will give the user the option of cancelling the transaction made at the mistaken price or purchasing the chosen product at the corrected price.
Products ordered will be delivered in a professional manner and as promptly as possible to the address indicated by the user on the purchase order, which should correspond to the credit card holder's address.
GRIMARD shall not guarantee the availability of the products offered on this Website and assumes no responsibility for such availability. If a product is out of stock, unless you cancel the order, it will be delivered as soon as it becomes available and the payment will be processed in the days preceding delivery.
Moreover, at its sole discretion, GRIMARD reserves the right to limit the quantities of the products available and to refuse, cancel, correct or otherwise modify any transaction carried out on this Website.
Responsibility and warranty
GRIMARD shall not be responsible for any loss or damage arising from an unforeseen event or major force.
Moreover, at all times, the responsibility of GRIMARD for products that are defective or unavailable shall not exceed the reimbursement of the actual purchase price paid by the user, or the replacement of the product, at the sole discretion of GRIMARD.
The user accepts and acknowledges that GRIMARD cannot be held responsible for any direct or indirect damage experienced by the user or any other person following the use of this Website and/or the products sold on it.